We take all efforts to
maintain our
customers’ and
potential
customers’
information accurate,
protected against
manipulation and errors,
secured from theft and
free from unwarranted
disclosure by complying
with the Personal Data
Protection Act 2010 and
all relevant local laws
and regulations.
This Privacy Policy
(“Policy”)
governs Tune Protect
Group Berhad
(“Tune
Protect”),
formerly known as Tune
Ins Holdings Berhad and
its subsidiaries
(hereinafter
collectively known as
“Tune Protect
Group”). This
Policy provides you with
notice on your
obligation and your
rights in relation to
your personal data and
information which Tune
Protect Group may
receive from you when
you access, browse,
download information
from our website, when
you subscribe or apply
to purchase any products
and/or services
including any other
services offered through
our website or from
other sources. Without
the prior permission
from the Tune Protect
Group, no information
contained on this
website may be copied,
except for personal use,
or redistributed.
By using this website,
you are accepting the
practices and policies
in this privacy
statement. If you object
to any practices and
policies in this
statement, please do not
use this website to
submit your personal
information to the Tune
Protect Group.
Tune Protect Group
recognises its
responsibilities in
relation to the
collection, holding,
processing or use of
personal data. The
provision of your
personal data is
voluntary. You may
choose not to provide us
with the requested data,
but failure to do so may
inhibit our ability to
do business with or
provide services to you.
HOW WE COLLECT DATA?
We will collect and store
any information personal
or sensitive personal
data (collectively
referred to as
“Personal
Data”) you enter
on our website, through
a social media platform,
provide to us through
any other channel
including Personal Data
and insurance policy
information previously
provided to us on/in
your application,
renewal or modification
of an insurance policy
whether orally or in
writing. Certain types
of information may also
be requested from you
from time to time in the
event you submit an
application for a policy
to us, have an active
policy with us or for
authentication into
secure areas of the Tune
Protect Group Website,
when required (including
personal details of
family members or next
of kin where it shall be
deemed that their
consent have been
obtained by you). Where
information is obtained
through social media
feature, we may access
and collect information
you have chosen to make
available and to include
in your social media
profile or account,
including but not
limited to your name,
gender, birthday, email
address, address,
location etc. Our access
to this information may
be limited or blocked
based on your privacy
settings with the
relevant social media
provider. We may also
obtain lawfully
collected personal or
non-personal information
about you from
affiliated entities,
business partners and
other independent
third-parties sources or
collect some information
about your computer or
other devices used when
you visit this website.
WHY WE COLLECT YOUR
PERSONAL DATA AND HOW IT
MAY BE USED?
Personal Data is
collected for the
following purposes:
- to process your
application for our
products and/or
services;
- to enable us to
carry out our
contractual
obligations and
services;
- to process,
administer,
implement and effect
the requests or
transactions
contemplated by the
forms available on
our website or any
other documents you
may submit to us
from time to time;
- to manage and
communicate with you
including to send
you administrative
communications about
any account you may
have with us or
about future changes
to this privacy
statement;
- to provide you
information of other
products and
services offered,
marketing and
promotional
materials and other
related updates;
- to assist in law
enforcement
purposes,
investigations by
police or other
government or
regulatory
authorities and to
meet requirements
imposed by
applicable laws and
regulations or other
obligations
committed to
government or
regulatory
authorities;
- to design new or
enhance existing
products and
services provided by
us;
- for statistical or
actuarial research
undertaken by the
Tune Protect Group,
the financial
services industry or
our respective
regulators;
- for data matching,
internal business
and administrative
purposes;
- to personalise the
appearance of our
websites, provide
recommendations of
relevant products
and provide targeted
advertising on our
website or through
other channels;
- other purposes as
notified at the time
of collection; and
- to fulfill the
purpose(s) for which
it is collected in
compliance with
applicable laws and
regulations.
It is voluntary for you
to provide us with your
personal information,
however if you fail to
provide such information
to us or later withdraw
your consent for us to
continue processing the
same, we may not be able
to provide or continue
to provide you with the
full range of benefits,
products and/or services
which you have requested
from us and we may not
be able to fulfill the
purposes set out above.
CAN I UNSUBSCRIBE TO
YOUR MARKETING CHANNELS
AND REVOKE MY CONSENT?
If you wish to
unsubscribe to the
processing of your
personal information for
marketing purposes,
please click on the link
“Unsubscribe”
which is embedded in the
relevant email in order
not to receive any email
in the future.
WHO MAY BE PROVIDED WITH
YOUR PERSONAL DATA?
Tune Protect Group may
share your Personal Data
within its group of
companies, associated
and affiliated
companies, business
partners, industry
associations, agents,
professional advisors,
consultants,
third-parties performing
services on its behalf
(within or outside of
Malaysia), employers
regarding your
employment/credit and to
any party where required
by law or regulation.
Such confidential
information will only be
used by the said parties
for the purposes of
concluding and/or
executing the
contractual obligation
between us and you
and/or for the purposes
of which the Personal
Data was given.
From time to time, we may
purchase a business or
sell one or more of our
businesses (or portions
thereof) and where
permitted by law your
Personal Data may be
transferred or disclosed
as part of the purchase
or sale. In the event we
purchase a business, the
Personal Data received
with that business would
be treated in accordance
with this Policy, if it
is practicable and
permissible to do so.
Where permitted by law,
your Personal Data may
be provided to any of
the above parties who
may be located in or
outside of Malaysia.
Your information may be
transferred to, stored,
and processed in
Malaysia or any other
jurisdictions where any
Tune Protect Group
company is located, or
jurisdictions where a
third-party contractor
is located or from which
the third-party
contractor provides us
services.
By providing us with your
personal information
using our services or
our website and/or
submitting your
applications, you
consent to the transfer
of such information
outside your
jurisdiction to our
facilities or to those
third parties with whom
we share it as described
above.
COOKIES AND INTERNET
ADVERTISING
Cookies are unique
identifiers placed on
your computer or other
device by a web server,
which contains
information that can
later be read by the
server that issued the
cookie to you. Tune
Protect Group may use
cookies on various
websites we maintain.
The information
collected (including but
not limited to: your IP
addresses (and domain
names), browser
software, types and
configurations of your
browser, language
settings, geo-locations,
operating systems,
referring website, pages
and content viewed, and
durations of visit) will
be used for compiling
aggregate statistics on
how our visitors reach
and browse our websites
to help us understand
how we can improve your
experience on it. Such
information is collected
anonymously and you
cannot be identified
unless you have logged
on as a member. We use
such data only for
website enhancement and
optimisation purposes.
The cookies also enable
our website to remember
you and your
preferences, and tailor
the website for your
needs Advertising
cookies will allow us to
provide advertisements
on our websites that are
as relevant to you as
possible, e.g. by
selecting interest-based
advertisements for you,
or preventing the same
advisement from
constantly reappearing
to you.
Most web browsers are
initially set up to
accept cookies. If you
do not want to receive
cookies, you can disable
this function in your
browser settings.
However, by doing so you
may not be able to fully
enjoy the benefits of
our websites and certain
features may not work
properly.
ACCESS RIGHTS TO
PERSONAL DATA
You have the right to
verify whether Tune
Protect Group holds any
Personal Data about you
and you may request Tune
Protect Group to correct
any Personal Data
relating to you which is
inaccurate, incomplete
or misleading by making
a written request to our
Customer Experience
Department or via email
as indicated below and
we shall reply within 21
days upon receipt of
your request. You may
also enquire about Tune
Protect Group’s
policies and practices
in relation to personal
data.
Requests for access,
correction or other
queries relating to your
personal data should be
addressed to:
hello.my@tuneprotect.com
USE OF PERSONAL DATA FOR
DIRECT MARKETING
PURPOSES
Where permitted by law,
Tune Protect Group may
use your name and
contact details for
promotional or marketing
purposes including
sending you promotional
materials and conducting
direct marketing in
relation to products
offered by Tune Protect
Group including but not
limited to insurance;
annuities; training;
reward/loyalty/privilege
programmes;
charitable/non-profitable
causes; (“Classes
of Marketing
Subjects”).
For the purposes of
direct marketing, we
may, where permitted by
law, provide your
personal information to
providers (whether
within or outside of
Tune Protect Group) of
any of the Classes of
Marketing Subjects
described above and call
centre, marketing or
research services so
that they can send you
promotional materials
and conduct direct
marketing in relation to
the products and
services they offer
(these materials may be
sent to you by postal
mail, email or other
means).
The types of Personal
Data that Tune Protect
Group would use and
provide for direct
marketing purposes as
described above are your
name and relevant
contact details,
although we may possess
additional personal
data.
If your consent is
required, and you
provide such consent,
you may thereafter
withdraw your consent to
the use and provision to
a third-party by Tune
Protect Group of your
personal data for direct
marketing purposes and
thereafter Tune Protect
Group shall cease to use
or provide such data for
direct marketing
purposes. If you wish to
withdraw your consent,
please inform us. You
may contact us at the
contact details provided
below.
EXTERNAL LINKS
If any part of this
website contains links
to other websites, those
sites may not operate
under this Policy. You
are advised to check the
privacy
statements/policies on
those websites to
understand their
policies on the
collection, usage,
transferal and
disclosure of personal
data.
AMENDMENTS TO THIS
PRIVACY POLICY
Tune Protect Group
reserves the right, at
any time and without
notice, to add to,
change, update or modify
this Policy, simply by
notifying you of such
change, update or
modification. If we
decide to change this
Policy, those changes
will be notified on our
website so that you are
always aware of what
information we collect,
how we use the
information and under
what circumstances the
information is
disclosed. Any such
change, update or
modification will be
effective immediately
upon posting.
ADDITIONAL INFORMATION
Should you have any
questions on any part of
this Policy or would
like additional
information regarding
Tune Protect
Group’s data
privacy practices please
do not hesitate to
contact us at:
Customer Service
Center
Level 9, Wisma Capital
A,
No. 19, Lorong
Dungun,
Damansara Heights,
50450 Kuala Lumpur
Email:
hello.my@tuneprotect.com.
Telephone: 1 800 88 5753