i. You may have added Travel Insurance when you purchased your AirAsia flight ticket. Please check your AirAsia Travel Itinerary to confirm.
ii. You may not be eligible for travel insurance due to age limits. Age limits vary based on departure country. You may visit our product page for more information.
iii. You may not have an active AirAsia flight booking. This travel insurance plan is specially designed for AirAsia flights only. To be eligible for the plan, you will have to first purchase an AirAsia flight ticket.